Frequently Asked Questions

How To Register At Japan Electronics?

You can easily register at Japan Electronics by following these simple steps:

Click on the “Login/Register” link at the top right corner of Japan Electronics website

Enter your first and last name, phone number, email address and a password

Hit the “Register” button. See below:

How Can I Track My Order?

You can get update about your order easily, Just Pick Up Your Phone and Note Down Your Order ID and Call to Our Customer Care Specialist
and Inquire About Your Order Delivery and Location.

How to cancel the order?

You can cancel your order anytime, Just Picked Up Your Phone and Call to Our Customer Care Specialist and Provide Details About Your Order and ask to cancel your order.

How to Place Order at Japan Electronics?

You can easily place your order at Japan Electronics website by following these simple Steps:
Just Head to our Website.
Select the Products as per need and budget.
Head to Check out Page
Enter Your Details Including Name, Email, Phone Number and Shipping Address.
Hit the Place Order Button
Your Order is Placed
You will get copy of your order recepient in your email.

How to Place Return & Exchange Request?

You can return and exchange your order within 7 working days of your purchase. Simply Just Picked Up Your Phone and Call to Our Customer Care Specialist and discuss details About Your Order and inconvenience and He will provide you appropriate solution and initiate your return & exchange request.

How to know if a product is authentic?

Japan Electronics promises that all our products are authentic
and come with accurate information. We make sure to check every product before
it gets to you. Our main goal is to give every customer a genuine and top-notch product. If you face any inconvenience, feel free to contact our customer care
specialist.

How Much Delivery Time Is Required For My Order To Reach Me?

Your order will be delivered right to your doorstep within a speedy 3 to 5 working days. If you face any inconvenience, feel free to contact our customer care specialist.

Do you offer delivery services in all cities of Pakistan?

Yes, Japan Electronics offer delivery services in all major Cities of Pakistan. Now you can avail amazing discounts and deals at your door step with Japan Electronics

Are you an authorized dealer of brands you are offering?

Yes, we are authorized dealer of brand we are offering, you can get company’s premium quality genuine products from Japan Electronics.

What do I do if I have complain?

We apologies if you face any inconvenient, we are providing our best to ensure quality of products and services to our clients.
If you have any complain regarding our products and services, simply fill up
our Feedback Form and share the necessary details. Within 2 to 3 Working Days our Customer Care Specialist team respond you and resolve your issue.

Where are your outlet located in Pakistan?

Japan Electronics have multiple branches in Rawalpindi & Islamabad. You can get your favorite home & Kitchen Appliances from your nearest store of Japan Electronics.

Do you accept bulk orders?

Yes, We can accept bulk orders but please call to our customer care specialist to confirm the availability of item before ordering.

What is your return policy?

You can return and exchange your order within 7 working days of your purchase. Simply Just Picked Up Your Phone and Call to Our Customer Care Specialist and discuss details About Your Order and inconvenience

What payment methods do you accept?

We are accepting Online Bank Transfer and Cash On Delivery.

How can I contact customer support?

 

You can Contact to our Customer Care Specialist by Simply Just Picked Up Your Phone and Dial Our Customer Care Number and Ask your queries.