Our Refund and Returns Policy Allows You To Exchange:

  • No Cash Refunds.
  • An original Invoice is required for Product Exchange.
  • Products should be exchanged in the state it was sold. It should have the complete original packing and the entire contents of the package.
  • Products used would not be exchanged.
  • Exchange is only possible from the same category.a
  • After 14 days, 15% of the amount will be deducted.
  • In case of a size issue, customers may exchange their HOB and HOOD without deduction for 2 months.
  • No exchange is possible after 2 months.
  • Items on promotion cannot be exchanged.
  • Items purchased at the invoice price, which go later on promotion, will be exchanged at current prices.

Note: The company has complete authority to change the above policies at any time.

To start a return, you can contact us at info@japanelectronics.com.pk or Branch. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any question at info@japanelectronics.com.pk or WhatsApp.